Legal notices
Site Owner: Luana Arena
Company or individual: Individual
Owner's address: Private
Owner's email: Luana.arena@outlook.be
Website Host: Wix
Wix Online Platform Limited
Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland
Privacy Policy
Data about the user of the site may be collected when he fills out a contact form or places an order. The data may be the name, first name, postal address, e-mail address, telephone number.
All data that the user leaves on this site via a comment or a contact form or the placing of an order will remain between the user and the owner of the site. The data will not be used in any other context, will not be disclosed and will not be sold.
The owner of the site reserves the right to disclose this information to the competent authorities if they so request, and this for acts of a reprehensible nature such as, without this being exhaustive: incitement to hatred, harassment, verbal/physical threats, terrorism, apology for violent behavior, etc.
General conditions of use
1. Purpose of the general conditions: These general conditions govern the relationship between the owner of the site (Luana Arena) and the visitors/customers of the site (the users). Use of the site implies full and complete acceptance of these general conditions of use. The owner of the site may modify it at any time without prior notice.
2. Definition and purpose of the site: The purpose of the Flashbackexe.com site is to show the artistic work of Luana Arena, owner of the site, through galleries; to promote her social networks; to promote her future exhibitions; to promote the clubs or collectives of which the owner of the site is a member; and to sell, occasionally, art prints in accordance with the laws in force on the marketing of the latter.
3. Intellectual property and copyright: The photographs, logos, graphic illustrations and texts on this site and on the associated social networks are not royalty-free. Reproduction and copying are prohibited without prior written permission from the owner of the site. Similarly, the media sent by the user to the owner of the site will not be used under any circumstances without the written permission of the user.
4. Communication: The site allows users to interact with its owner via a contact form and allows interaction with him/her or other users via comment spaces. Like the owner of the site, users agree to use these channels in a courteous, respectful and moral manner. The owner may take the liberty of deleting comments or messages deemed inappropriate.
General conditions of sale
1. Purpose: These general terms and conditions of sale govern the relationship between Luana Arena (hereinafter the "owner" of the site) and the end user (hereinafter the "user"). The owner sells works of art as a natural person, in accordance with the laws in force and within the limits prescribed by them on the marketing of art prints. These general terms and conditions of sale may be modified at any time by the owner of the site without prior notice.
2. Offer and orders: The owner of the site occasionally sells custom-made or already exhibited art prints. The art prints already exhibited are on the "shop" page and contain photos of the objects as they are as well as a fixed price. The user can also order any photo in the format and on the medium he wants by sending a message via the contact form, by e-mail or via messaging on social networks.
3. Prices: Rates are fixed and cannot be negotiated. All prices are clearly visible on the website on the "Shop" page for art prints already exhibited and on the "Rates" page for custom art prints.
4. Delivery: The choice of carrier is at the discretion of the website owner. The delivery price is fixed and depends on the country of destination. The website owner does not take any profit margin on the delivery rates. Shipping prices are calculated automatically when you start the order process, just after entering your address but before making any payment. Approximate delivery times are also indicated at this stage. Each delivery of art prints will be subject to the delivery of a certificate of authenticity.
4.1 Hand delivery: Free hand delivery can be done within a radius of 35km from La Louvière (Belgium). If the personal delivery option is chosen by the user, an email or private message via social networks will be sent by the owner to the user to find an arrangement.
5. Payments: Payments can be made in 3 different ways. For orders via the shop page, payments will be made with Paypal or credit card and the user will receive a confirmation by email. If the user wants a custom order with personal delivery, payment will be made on site either by Payconiq, instant bank transfer, or in cash. The buyer and the owner will sign a paper agreement certifying that the amount has been paid and that the transaction is complete. If the user wants a custom order with delivery by carrier, payment will be made by Paypal or bank transfer. Shipping will only take place after receipt of the total amount of the order.
6. Returns and exchanges: Returns and exchanges can be made up to 14 days from receipt of the order. The certificate of authenticity must also be returned. The return shipping costs are the responsibility of the buyer. The buyer is also responsible for any loss in value if the returned item is not in its original condition. Reimbursement will only take place after receipt of the work by the owner of the site and examination of it. The buyer is solely responsible for the correct and sufficient packaging (understood to prevent any damage) of the item at the time of return to the owner. In the event of damage caused by the carrier, the latter will be solely responsible for the loss suffered. In the event of a dispute, only the Belgian courts have jurisdiction.
7. Copyright: The purchase of a work does not mean the transfer of the copyright or copyright of the said work. Any reproduction, modification, alteration of any nature whatsoever is prohibited and may only be exceptionally accepted on condition of an agreement reached between all stakeholders. Any public broadcast, any exhibition of the work must mention the name of the artist (Luana Arena - Flashback.exe).